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Service Status
Welcome to TeleComp's Service Status page. Here, you will find information on outages, scheduled maintenance, and general notices with real-time updates.
| No Issues | Degraded Performance | Incident | Major Incident | Maintenance |
All Systems Operational
Closed Issues
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| 9/9/2024 11:15:00 AM | Mitel Hosted |
A small subset of customers may be impacted by a power company issue, near our Bentonville, AR location. We are troubleshooting currently and will provide updates as soon as we have confirmed the issue and resolution. 12:02pm Service was restored and fully operational. |
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| 8/29/2024 5:00:00 PM | TeleCloud VoIP |
A minor DNS modification will be applied to our TeleCloud instance tonight from 5-6pm. It may affect Contact Center users, but will be immediately tested for validation. |
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| 7/8/2024 10:50:00 AM | Multiple |
We are currently investigating reports of call quality issues with some voice customers. It appears to be primarily affected by nationwide AT&T, Comcast and Cox reports from various states, on the customers end. Update: 7/9/24 9:00am CST - nationwide carriers are no longer reporting issues on the customer side. AT&T reported a peering issue with other carriers, with Cox being the most affected. Will monitor throughout the day. |
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| 6/21/2024 6:00:00 PM | Mitel Hosted |
TeleComp will be performing a patch to the Mitel MiCollab client services at 6:00 CST on Thursday June 21st. There will be a brief outage while the reboot is in progress. We do not anticipate there being any further disruptions The patch to migrate from legacy FCM API to the current API so that Android push notifications are not affected after 21st June 2024 due to a change in the Android OS. This patch script will restart MiCollab client services Note the following highlighted features will not work during the restart: • New calls (incoming/outgoing) • Existing calls will continue but mid-call features such as hold, transfer, etc. will not work. • Presence • Call history • Legacy chat (CloudLink chat will continue to work) If you have any issues after the reboot, please contact support@telecomp.com |
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| 6/4/2024 9:00:00 PM | TeleCloud VoIP | Tuesday evening between 9 and 11pm CST, we will be performing routine maintenance on the hosted TeleCloud servers. This may impact production phones or software for a brief time. | ||
| 5/16/2024 9:00:00 PM | TeleCloud VoIP | Thursday evening between 9 and 11pm CST, we will be performing routine maintenance on the hosted TeleCloud servers. This should not impact any production phones or software. | ||
| 5/6/2024 12:55:39 PM | TeleCloud VoIP | Our engineers have identified and mitigated the issues with an upstream carrier and are monitoring to ensure serviceability and uptime. | ||
| 5/6/2024 10:23:24 AM | TeleCloud VoIP | A small subset of TeleCloud handsets are experiencing call quality issues that may impact the ability to make or receive phone calls. Engineers are currently working to identify the issue and resolve. | ||
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